The most complete currently available is this one, which includes the Aura Cleaner tool and multiple versions of Aura Sync.Several users complain about errors after upgrading to Windows 11 such as BlueStacks Problems, Slow Performance when Copying Multi GB File, and more. There are users sharing older versions in Google Drive. For others, that is not available anymore, and old links just give a 404. (*) It seems for some devices, Asus Support still keeps older versions of Aura specific for that device (hidden after a "show all"). If it crashes, start again trying another version. If there is a subfolder "LightingService", get in and install first "AuraServiceSetup.exe". Before extracting, open the ZIP properties and check the check box "Unblock".Choose the Aura version you are going to install, and download the ZIP.Run CCleaner (or similar registry cleaner program) to clean registry of left Aura-related entries.If there is any Aura-related folders in Program Files or Program Files (x86), delete them manually.Get-ChildItem "D:\Downloads\Lighting_Control_1.07.71\LightingService\aac" -Filter *.exe | Set-ExecutionPolicy -ExecutionPolicy Unrestricted This will uninstall the "Program Files\ASUS*" programs if any: Run the following script from PowerShell as administrator (you may save it as a.Run the Asus Aura Cleaner tool (if available see (*) below).After that, for some users one of the new versions -1.06XX, 1.07XX- worked, but for others (like me) they needed to user an older Aura -0.0.XX-, typically one for your specific device, if available (*). It is necessary to do a proper cleaning of previous versions of Aura before trying another. The error "AuraService is currently unavailable" is affecting many users trying to fix it. I've tried delayed start on the wintab service with no resultĪsus Aura Sync is a very buggy software, and new versions did not fix it. I'd note aura runs fine if it starts the touchscreen isn't plugged in (and that activates automatically when the touchscreen is started). I suspect that the services in question are wintab32 for the graphics tablet and LightingService for Aura In theory, aura isn't something I play with a lot, but its nice to not have to reach behind my PC and reboot every time I want to adjust or turn off my lighting. I'm curious to what's happening, and how I can get these two pieces of software to get along. My guess is this hooks into the HID.DLL - as does aura (presumably for HID support) It automatically starts if its plugged in, but since aura/(lighting service?) is already running, there's no conflict its not running when the touchscreen is unplugged. However if the tablet's data USB connector is unplugged at startup, the application works fine.Īn additional point is the touchscreen driver has an option to restrict touch screen control to one screen (which is essential in a multimonitor configuration). The XP pen uses the Artist10S for Win(5543) beta driver.Įssentially aura sync crashes if the touchscreen is plugged in.įrom what I can tell from the event viewer, its due to HID.DLL. I also experimented with a full removal and reinstall. I've tried various versions of the aura sync software Lighting_Control_1.07.60, Lighting_Control_1.07.66 and Lighting_Control_1.07.17. The touchscreen connects at the device over USB C and connects to my PC via HDMI, one USB port for the touch/pen interface and a last USB that's just for power. Since the touchscreen was the last thing I installed, I tried without it. Aura Sync will immediately crash showing an error message that auraservice is not running. I run a ROG Strix Z390F-Gaming with a 9900K, windows 10 build 1809 and 3 monitors - 2 4k monitors on a Gforce 980TI and I recently installed a XPpen Artist Display 10S on the onboard intel video adaptor. TLDR: Aura Sync RGB lighting software crashes with touchscreen is plugged in.
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